Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all manuals, accessories, cables and probes included. Serial numbers and original tags must be intact.
To complete your return we require a receipt, invoice or other proof of purchase. Please do not send items back to the manufacturer
Items we cannot accept:
- Downloadable software, licences and digital portal subscriptions once activated
- Calibration, configuration and other services already performed
- Custom-built or custom-length Rogowski coils and made-to-order assemblies
- Rental equipment (covered by your rental agreement, not this policy)
- Items returned more than 30 days after delivery
Partial refunds may apply where an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info at ampx dot co.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info at ampx dot co and send your item to:
South Africa: 63 Taj Mahal Street, Azaadville, Johannesburg, 1754, South Africa.
Germany: AmpX GmbH, Bahnhofstrasse 69, 99887 Georgenthal, Deutschland.
To return your product, you should mail your product to:
South Africa: 63 Taj Mahal Street, Azaadville, Johannesburg, 1754, South Africa.
Germany: AmpX GmbH, Bahnhofstrasse 69, 99887 Georgenthal, Deutschland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at info at ampx dot co for questions related to refunds and returns.